Shipping policy

Shipping Policy

Where we ship

We currently ship to addresses within the United States.

Order processing

After you place your order and upload your photo, our team creates your personalized design.
We email you a free digital preview within 24 hours.
You approve the preview or request changes. We do not start production until you approve.
Once approved, we prepare and ship your order.

The sooner you approve your preview, the sooner your Photobrick ships.

Shipping rates and delivery times

Shipping costs and available shipping options are calculated and shown at checkout before you pay. Estimated delivery times are shown at checkout and begin once your order ships; they are estimates and not guaranteed.

Tracking

When your order ships, we email you a shipping confirmation with tracking information where available. Frames or other components may ship separately and have their own tracking number.

Changing your shipping address

Contact us at info@photobrickworld.com as soon as possible with your order number. We will try to update the address before your order ships, but cannot guarantee changes after shipping.

Lost or "delivered" packages

If tracking shows your package as delivered but you cannot find it, please check around your delivery location, with neighbors and building management, and review any delivery photo from the carrier. If you still cannot locate it, email us with your order number and we will help investigate with the carrier.

Damaged in transit

If your order arrives damaged, email us with your order number and photos of the damage and packaging. See our Return & Refund Policy for details.