Refund policy

Return & Refund Policy

Every Photobrick kit is made to order from your own photo. Please read this policy before placing your order.

Change-of-mind returns (14 days)

You may request a change-of-mind return within 14 days of receiving your order, provided the Photobrick kit is unopened, unused and unassembled, with all components in their original condition and packaging.

Because each Photobrick is personalized for you, we cannot accept change-of-mind returns once the kit has been opened or assembly has started.

How to start a return

Email info@photobrickworld.com within 14 days of delivery with your order number and the reason for the return. Please do not send anything back before we approve your return and send you return instructions.

Approved returns are sent to: Photobrick Pty Ltd, 141 Chesterville Road, Moorabbin VIC 3189, Australia. For change-of-mind returns, you are responsible for arranging and paying for return shipping.

Refunds

Once we receive and inspect an approved change-of-mind return, we will refund the eligible product amount to your original payment method. Original shipping charges and return shipping costs are not refundable for change-of-mind returns. Your bank or card issuer may take additional time to post the refund.

Damaged, faulty, incorrect or missing items

If your order arrives damaged, faulty or incorrect, or if bricks or parts are missing, contact us as soon as possible at info@photobrickworld.com with your order number, a description of the issue and clear photos. This applies even if you have already started building. We will provide an appropriate remedy, such as replacement parts, a replacement product or a refund. You do not need to return the whole kit for missing bricks.

Design or photo exchanges

If your kit is still unopened, we may be able to arrange a different photo or design. Additional production and shipping costs may apply. Exchanges are not available once assembly has started.

Nothing in this policy limits any rights you have under applicable consumer protection laws.